Personal data is any form of data which can be used to identify a natural person. This includes, but is not limited to, your name, date of birth, address, telephone number, e-mail address as well as your IP address.
Data is considered anonymous if it cannot be used to personally identify a user.
SCHUNK GmbH & Co. KG
Spann- und Greiftechnik
Bahnhofstr. 106 - 134
D-74348 Lauffen/Neckar, Germany
Contact details of data privacy officer
First, we would first like to inform you about your rights as a data subject. These rights are codified in Articles 15 - 22 of the EU GDPR. These include:
To exercise these rights, please contact: firstname.lastname@example.org . You may also contact us at this e-mail address if you have questions about how we process data at our company. Additionally, you have the right to lodge a complaint with a supervisory authority responsible for data protection.
Please note the following regarding your rights to object:
If we process your personal data for direct marketing purposes, you have the right to object to such processing of your data at any time without giving reasons. This also includes profiling for direct marketing purposes.
If you make such an objection to the processing of your data for direct marketing purposes, we will cease to process your personal data for this purpose. You can make this objection free of charge and informally by contacting: email@example.com .
In the event that we process your data to protect legitimate interests, you may object to such processing at any time on grounds relating to your particular situation; this also includes profiling based on these provisions.
We will then cease to process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
We process your personal data in compliance with the provisions of the EU GDPR, the German Federal Data Protection Act (BDSG, new) and all other applicable data protection regulations. The legal bases for the processing of data are primarily based on Article 6 of the EU GDPR.
We use your data to initiate a contract, fulfill contractual and legal obligations, execute the contract, offer products and services and strengthen the customer relationship. This may also include analytics for marketing and direct advertising purposes. We also take sound and visual recordings at events and use these for our press work, the company's own publications (e.g. customer and employee newspaper, brochures, flyers, catalogs, presentations, etc.) and our website as well as for the company's social media channels.
Your consent also constitutes permission under data privacy law. When you give your consent, we inform you about the purposes of data processing and your right to object. If the consent also relates to the processing of special categories of personal data, we will expressly inform you in the consent.
Special categories of personal data as defined in Article 9 (1) of the GDPR are processed only if required by law and there is no reason to believe that your legitimate interest overrides exclusion from processing.
We will only pass on your data to third parties within the provisions of the law or with appropriate consent. Otherwise, it will not be passed on to third parties unless we are absolutely required to do so by law (disclosure to external agencies such as supervisory authorities or law enforcement authorities).
We ensure that your data is disclosed only to those individuals within our organization who require it for the fulfillment of contractual and legal obligations.
In many cases, service providers assist our departments in performing their tasks (e.g. sending out newsletters). All service providers have entered into the mandatory data privacy agreement.
Data is transferred to third countries (outside the European Union or the European Economic Area) only if required by law or if you have given us your consent to do so.
We transfer your personal data to a service provider or to affiliates in the United States of America to provide you with social media features and video content.
The necessary level of data privacy is ensured through compulsory data privacy agreements with service providers.
We store your data as long as it is needed for a particular processing purpose. Please note that many data retention laws require storage of data for longer periods. This mainly applies to commercial or tax-related data retention laws (e.g. the German Commercial Code, Tax Code, etc.). Unless further retention requirements apply, data will be routinely deleted after use.
In addition, we may retain the data if you have given us your permission to do so, or if legal disputes arise and we use evidence within the statutory limitation period, which may be up to thirty years; the regular term of limitation is three years.
We take appropriate technical and organizational security measures to protect the data we store against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.
Exchange of data to and from our website is encrypted. We offer HTTPS transfer protocol on our website and we use the latest encryption protocols. You also have the option of using alternative means of communication (e.g. postal mail).
Various personal data is required in order to establish, execute and terminate the contractual relationship as well as fulfill the associated contractual and legal obligations. The same applies to the use of our website and the various functions it provides.
We have summarized the details of this in the above-mentioned item. In certain cases, we are required by law to collect or make data available. Please note that we cannot process your inquiry or execute the associated contractual relationship unless this data has been provided.
The data we process differs according to context and depends on whether you place an order online, enter a request on our contact form, send us an application, submit a complaint, or book or process online training.
Please note that we may also make information available separately if appropriate for special processing situations, for example when you upload application documents or submit a contact request.
We process the following personal data as part of the contractual relationship outside the online store and for taking steps prior to entering into a contract relationship:
In general, we obtain personal information during the steps prior to entering into a contract and during performance of the contract.
We collect and process the following data when you visit our website:
This data is required to properly display the pages you have accessed on this website. It can also be used to ensure the secure operation of the website.
We collect and process the following data (pursuant to Article 6 (1) (a), (b) EU GDPR) when you contact us using our contact form or by submitting a callback request:
We collect and process the following data for online applications (Article 6, paragraph 1, points (a) and (b) of the EU GDPR):
We collect and process the following data for newsletters (Article 6, paragraph 1, point (a) of the EU GDPR):
We collect and process the following data for online training:
Within the framework of the DIP (Distributor Information Portal), we collect and process the following data:
We do not use purely automated processes for decision-making.
Links to other providers
Our website also contains clearly identifiable links to the websites of other companies. We have no influence on the content of links to the websites of other providers. Therefore, no responsibility or liability can be assumed for such content. The content of such websites is always the responsibility of the respective provider or operator of the website.
Linked websites were checked for possible legal violations and identifiable infringements at the time when the links were created. Illegal content was not recognizable at the time when the links were created. However, continuous monitoring of linked websites is not feasible without concrete evidence of an infringement. Such links will be removed promptly upon notification of rights violations.
These cookies enable us to analyze how visitors use our websites. This allows us to customize website content according to the visitor's needs. Cookies also help us to measure the effectiveness of a given advertisement and to place it according to the user's interests, for example.
Most of the cookies we use are "session cookies". They are automatically deleted after your visit. Persistent cookies are automatically deleted from your computer when their validity period (usually six months) is reached or you delete them yourself before they expire.
Most web browsers accept cookies automatically. You can usually change your browser's settings if you prefer not to send the information. You can still use the services of our website without restrictions (with the exception of configurators).
Please note: If you disable cookies, not all functions of our website may be fully usable.
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies," text files that are stored on your computer, to analyze your use of the website. The information generated by the cookie about your use of the site is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will abbreviate your IP address inside member states of the European Union or the European Economic Area before transmission. Only in exceptional cases will your full IP address be sent to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this website to analyze your use of the site, create reports on website activity and provide additional services to the site operator related to website and internet use. The IP address obtained from your browser by Google Analytics will not be combined with other Google data. You can prevent cookies from being stored by adjusting your browser settings; please note, however, that doing so may prevent you from fully using all of the functions of this website. You may also prevent the information generated by the cookie regarding your use of the website (including your IP address) from being sent to or processed by Google by opting out. To do so, you must download and install the browser plugin available from the following link: http://tools.google.com/dlpage/gaoptout. In light of the debate over the use of analytical tools with full IP addresses, please note that this website uses Google Analytics with the extension "_anonymizeIp()"; therefore, IP addresses are used only in abbreviated form to prevent them from being traced back to specific users.
This website uses the Google AdWords service. Google AdWords is an online advertising program Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
We use the remarketing feature of the Google AdWords service. The remarketing feature allows us to show interest-based ads to previous visitors to our website when they browse other websites that are part of the Google Display Network (so-called "Google Ads" on Google itself, or on other websites). For this purpose, the Remarketing feature analyzes how users interact with our website, such as the specific products a user was interested in, in order to display targeted ads on other sites after the user has visited our site. To do this, Google stores a number in the browsers of users who visit certain Google services or websites in the Google
Display Network. This number, referred to as a "cookie," records the visits of these users. This number is used to uniquely identify a web browser on a specific computer and not to identify a person. No personal information is collected.
We also use "conversion tracking" as part of the Google AdWords service. When you click on an ad displayed by Google, a conversion tracking cookie is placed on your computer / device. These cookies lose their validity after 30 days, contain no personal data and are therefore not used to personally identify you. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have enabled conversion tracking.
You can prevent cookies from being stored by adjusting your browser settings; please note, however, that doing so may prevent you from fully using all of the functions of this website.
Links to social networks
Our website contains links to social media sites, including Facebook, Twitter, YouTube, Instagram, LinkedIn and Xing. You can identify links to social media websites by the social media company's icon. These links take you to SCHUNK's page on the respective social media platform. When you click on a link to a social media service, a connection is established to the servers of that social media service. This notifies the servers of the social media service that you have visited our website. Other data is also transmitted to the provider of the social media service. This may include the following:
If you are already logged in to the social media service when you activated the link, the provider of the social media service may be able to determine your user name, and possibly even your real name, from the data transmitted and link this information to your personal user account with the social media service. You can prevent your information from being associated with your personal user account by logging out of your user account beforehand.
The servers of the social media services are located in the US and other countries outside the European Union. As a result, the data may also be processed by the provider of the social media service in countries outside the European Union. Please note that companies in these countries are subject to data privacy laws that generally do not protect personal data to the same extent as the Member States of the European Union.
Please note that we have no influence on the extent, nature and purpose of data processing by the provider of the social media service. For more information on how the social media services included on our website use your data, see the privacy policies of the individual social media services.
We use so-called “social plugins” from the Facebook network, such as the “Like” button. This plugin is provided and operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and is clearly identified with the Facebook logo. If you access one of our pages that contains a plugin, your browser will establish a connection to the Facebook servers. The content of the plug-ins is transmitted by Facebook directly to your browser and displayed in our environment without any influence by us on the content of the plugin.
Facebook may in some circumstances track your visit to the corresponding page and associate it with your Facebook account if you have one or if you recently visited a Facebook page or a page with Facebook content. If you actively use plug-ins (e.g., you click the like button), the corresponding information will also be transmitted directly to Facebook without any influence on our part. For more specific information on how Facebook uses your information, please see the Facebook Data Use Policy. There, you will also learn more about your rights as well as settings to protect your privacy.
If you do not want Facebook to associate your visit to our website with your Facebook account, be sure to log out of your Facebook account or select the check box at the end of this paragraph.
You can also block social plugins with add-ons for your browser, such as Facebook Blocker.
You will find certain functions of the Twitter service embedded on our site. These functions are provided by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "ReTweet" function, the websites you visit will be associated with your Twitter account and revealed to other users. Data regarding your visit will also be transmitted to Twitter.
You can change your privacy settings in Twitter by going to https://twitter.com/account/settings .
Our website uses plugins from YouTube, a site owned by Google. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page on our website that contains a YouTube plug-in, you are connected to YouTube's servers. In this case, the YouTube server will know which of our pages you visited.
If you are logged into your YouTube account, YouTube can associate your browsing history directly with your personal profile. You can prevent this by logging out of your YouTube account.
This website uses the analysis and conversion tracking technology from LinkedIn Inc. ("LinkedIn"), LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. The above-mentioned technology from LinkedIn enables advertising based on your interests and which is more relevant to you to be displayed. The legal basis for this data processing is our justified interest in customer-oriented marketing Article 6, paragraph 1, point (f) of the EU GDPR. Furthermore, LinkedIn also provides us with aggregated and anonymous reports of advertising activity and information about how you interact with our website. LinkedIn is, however, able to match a visit to our site with your LinkedIn user account.
We have no influence on the data collected by LinkedIn in this way, nor on the extent of the data collected by LinkedIn. We also have no knowledge of the content of the data transmitted to LinkedIn.
For more information on data protection at LinkedIn, see: https://www.linkedin.com/legal/privacy-policy#choices-oblig
You may withdraw consent to LinkedIn's analysis of your usage behavior and the display of interest-based recommendations ("opt-out"). To do this click on the field "Opt Out on LinkedIn" (for LinkedIn members) or "Opt Out" (for other users) at https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out .
Our website includes a contact form that can be used to contact us. If you write to us via the contact form, we will process your data provided in the contact form to contact you and answer your questions and inquires.
We respect the principle of data economy and data avoidance by requiring you to provide only the information we need to contact you. This includes your e-mail address and the message field itself. In addition, your IP address is processed for technical reasons and legal protection. All other data are optional fields and can be provided voluntarily (e.g. so we can answer your questions more personally).
If you contact us by e-mail, we will process the personal information provided in the e-mail solely for the purpose of processing your inquiry.
When visiting our website, you have the option to register for certain web seminars.
We collect and process the following data:
The data collected will be processed exclusively for the purpose of processing your registration and coordinating your participation in the respective web seminar and will be deleted as soon as the purpose of the data collection ceases to apply, whereby statutory retention periods must be accordingly taken into account. We ensure that your data is disclosed only to those individuals within our organization who require it for the fulfillment of contractual and legal obligations. Within the scope of registration, your data will also be forwarded to the following recipients for the purpose of implementation: Central Event Coordination ( firstname.lastname@example.org ).
It is not transferred to third countries (to countries outside the EU / EEA).
You can subscribe to a free newsletter on our website. The e-mail address and your name provided in the newsletter subscription will be used to send a personalized newsletter.
We respect the principle of data economy and data avoidance by requiring only your e-mail address (or your name, in the case of a personalized newsletter) in order to sign up. In addition, your IP address is processed for technical reasons and legal protection when you subscribe to the newsletter.
You can of course cancel your subscription at any time by choosing the opt-out option provided in the newsletter, thereby revoking your consent.
SCHUNK newsletters contain web beacons. A web beacon is a tiny graphic that is embedded in e-mails sent in HTML format in order to enable log file recording and analysis. It allows for a statistical analysis of the success or failure of online marketing campaigns. SCHUNK can use the embedded web beacon to detect if and when an e-mail was opened by a data subject and which links the data subject opened in the e-mail.
The controller stores and analyzes the personal data collected by web beacons embedded in newsletters in order to optimize sending of newsletters and to better adapt the content of future newsletters to the interests of the data subject. This personal data is not disclosed to third parties. Data subjects may withdraw the special consent given via the double-opt-in process at any time. This personal data is deleted by the controller after consent is revoked. SCHUNK automatically interprets the cancellation of a newsletter subscription as a revocation of consent.
SCHUNK is interested in maintaining the customer relationship with you and providing you with information and offers about our products, services and events. Therefore, we process your data in order to send you appropriate information and offers by e-mail or postal mail.
If you do not wish to receive this information, you may at any time object to the use of your personal information for the purpose of direct marketing; this also includes profiling for direct marketing purposes. If you object, we will cease to process your data for these purposes.
You can make your objection free of charge and informally without specifying reasons by sending an e-mail to email@example.com or by writing to SCHUNK GmbH & Co. KG, Spann- und Greiftechnik, Bahnhofstr. 106 - 134, D-74348 Lauffen / Neckar, Germany
We take photos and visual recordings at trade shows and events (photos, videos, etc.). We use these for our press work, the company's own publications (e.g. customer and employee newspaper, brochures, flyers, catalogs, presentations, etc.) and our website as well as for the company's social media channels. If you do not wish to receive this information, you may at any time object to the use of your personal information for the purpose of press work; this also includes profiling for recording purposes. If you object, we will cease to process your data for these purposes. You can make your objection free of charge and informally without specifying reasons by sending an e-mail to firstname.lastname@example.org or by writing to SCHUNK GmbH & Co. KG, Spann- und Greiftechnik, Bahnhofstr. 106 - 134, D-74348 Lauffen / Neckar, Germany.
Thank you for your interest in a career at SCHUNK. We are aware of the importance of your data and process the personal data you provide on the application form solely for the purpose of efficient and correct handling of the application process and for contacting you during the application process. No data will be transferred to third parties without your consent.
You will be asked to provide personal information on the application form. We respect the principle of data economy and data avoidance by requiring you to provide only the data we need to fully review your application documents (such as your resume) and are legally required to collect. These required details are marked with an * (asterisk). Additionally, your IP address will be processed for technical reasons and legal protection.
Unfortunately, we cannot review your application documents without this data, in which case our application system will not allow you to upload your application documents. You also have the option of supplying information voluntarily on the application form.
We take appropriate security measures to protect the security and confidentiality of your data to the greatest extent possible. Your application documents will be encrypted and transmitted to us by our application system.
We store your data for the above purpose until the application process has been completed and deadlines have expired, no later than six months after receipt of a decision.
Persons under the age of 16 may not submit any personal data to us without the consent of a legal guardian, nor may they give their consent. We encourage parents and guardians to actively participate in the online activities and interests of their children. If there are any tests for proof of age or special precautions for child protection / data privacy (e.g. in apps), explain them here or include separate link.
Under certain prerequisites, you have the option to use our DIP (Distribution Information Portal). You must provide your personal data in order to register. A personalized account will then be created for you. Your e-mail address is used as your login and for providing your password. The legal basis in this case is Article 6, paragraph 1, point (b) of the EU GDPR, as this can be used for the implementation of any pre-contractual measures.
In this case, the principle of data economy and data avoidance is also naturally observed, because only the data necessary for the use of the DIP is collected. The data collected in this context will be deleted once this purpose has been achieved. Of course, you also have the option – should you no longer wish to use our DIP – to delete the account. To do this, simply contact your usual SCHUNK contact person or send an e-mail to email@example.com or write to SCHUNK GmbH & Co. KG, Spann- und Greiftechnik, Bahnhofstr. 106 - 134, D-74348 Lauffen / Neckar, Germany.
If you would like to order from our SCHUNK Shop, you must provide your personal data in order to conclude the contract so that we can process your order. The details that we require for processing contracts are highlighted. Other details are optional. To use the SCHUNK Shop, you must register and create a customer account for your company so that we can save your data for later purchases. If you create a customer account under "My Account", the data you provide is saved until you revoke your consent. You can delete all other data, including your customer account, in the customer area at any time.
Our sales representatives can use Assisted Service Mode (ASM) to access your customer account, your profile data and the order data (order history) managed in this area for the purpose of resolving problems with orders, answering your questions as well as advising and assisting you with orders.
We process the data you provide in order to complete your order. In doing so, we may pass on your payment information to our bank. The legal basis for this is Article 6, paragraph 1, sentence 1, point (b) of the GDPR. The legal basis for the use of ASM by our sales staff is our legitimate interest pursuant to Article 6, paragraph 1, sentence 1, point (f) of the GDPR
You can use the review feature in our shop to submit public comments and reviews of individual products. To submit the review, you must enter your review text and your name on the form. After you submit your review in the shop, we will publish your name in connection with the reviewed product. When you submit a review, we continue to store your IP address, which we delete after one week, to prevent misuse of the review feature. It is necessary to store this data so that we can defend ourselves against liability claims in the event that illegal content is published. We also require your e-mail address in order to contact you should we or a third party object to your review as unlawful. Legal bases are Article 6, paragraph 1, sentence 1, points (b) and (f) of the GDPR. Reviews are not reviewed prior to publication. We reserve the right to delete reviews if they are objected to by third parties or us as unlawful.
We may also process the information you provide to inform you of other interesting products from our product range or to send you e-mails with technical information.
Under commercial and tax law, we are required to store your address, payment and order data for a period of ten years. However, after two years we will limit processing, meaning your data will only be used to comply with legal obligations.
In order to prevent unauthorized access to your personal data, especially financial data, by third parties, the ordering process is encrypted using the latest encryption methods.
To use the SCHUNK 3D printing service, you must register and create a customer account for your company. We use the double-opt-in procedure to sign you up for the SCHUNK 3D printing service. This means that after you sign up, we send you an e-mail to the e-mail address you specified, requesting you to confirm that you wish to register for the service. If you do not confirm your registration within one month, your information will be deleted. After confirming your registration, you must provide the information requested on the online form. The details required for processing and completing 3D projects are highlighted on this online registration form. Other details are optional. The following information is stored: e-mail address, first and last name of the natural person acting for the customer, company name and address of the customer and business telephone number as well as the registration date. Additionally, we save your orders and 3D projects to provide an overview of completed and current 3D projects in the dashboard. All data you provide when you create a customer account is saved until you revoke your consent. You can delete your data, including your user account, in the customer area at any time. We process the data you provide in order to process your order and complete the 3D project. We also use your information to contact you if you have any questions about your 3D project. We may pass on your payment information to our bank for the purpose of processing your order. The legal basis for the above processing is Article 6, paragraph 1, sentence (1), point (b) of the GDPR.
Under commercial and tax law, we are required to store your address, payment and order data for a period of ten years. However, after two years we will limit processing, meaning your data will only be used to comply with legal obligations.
In order to prevent unauthorized access to your personal data, especially financial data, by third parties, the ordering process is encrypted using one of the latest encryption methods.
We offer you the possibility, among other things by specifying technical parameters, to download or have relevant product information sent to your e-mail address.
In doing so, we collect and process the following personal data:
The country is also automatically recorded via your IP address, but you can also adjust this manually.
Please note that your data will be transmitted to CADENAS GmbH, Schernecker Str. 5, 86167 Augsburg, Germany, for the purpose of processing your request.
The legal basis for the data collection including the transmission to CADENAS GmbH for processing your request is Article 6(1)(b) of the EU General Data Protection Regulation.
Furthermore, you have the choice to store your contact information for future downloads. In this case, a corresponding cookie is set, which recognizes you during your next visit.